Declare a damage

Here you can declare your claim online.

After reception of your declaration, your case will be treated by us as immediate as possible.


What documentation do we need so we can treat your claim?

For all coverages:

  • If individual insurance: copy of your policy, if collective insurance: copy of the insurance confirmation

Further for:

Cancellation:

  • Cancellation costs account
  • Piece of evidence for this insured event (e.g. for illness: medical certificate with diagnosis, for death: death certificate)
  • Travel agency's contractual terms and conditions
  • Tour operator's contractual terms and conditions
  • Invoice for booked travel package/original booking confirmation

Baggage:

  • Police report
  • A record of the facts of the case
  • Receipts and confirmations

Health insurance for visitors (Helvetic Schengen):

  • Piece of evidence for this insured event (e.g. for illness: medical certificate with diagnosis, for death: death certificate)
  • If travelling into Switzerland: a copy of the passport with an entry stamp (Visa)

Health insurance for foreign countries:

  • Medical certificate with diagnosis
  • Invoices for the costs of doctors, medication and hospital costs, plus doctors' prescription

Contact us

Any questions?
Our Service Center is available for you from Monday to Friday from 8 am to 6 pm: +41 (0)44 563 62 61
Helvetic Assistance Ltd
info@helvetic-assistance.ch, www.helvetic-assistance.ch